On this page you should find answers to common practical questions like how to navigate the website and how to access sessions. We will keep adding to this list in the run up to the congress. If you can’t find the answer to your question here feel free to get in touch using the form at the bottom of this page.

Navigating the Programme and Website

  • Why can't I see the progamme?

    You can download an outline of the programme here. To access the full programme you need to register here. After you have registered you’ll be sent a password for the full programme.

  • I've registered, but haven't received a password

    Please bear with us. The password is not sent out automatically, but by a human being so there may be a delay of a few days. Please also check your junk folder, just in case. If it is more than a week since you registered something might have gone awry. Please do use the contact form below to get in touch.

  • How do I access the congress session?

    On each session box you’ll find a location pin in the top right corner which will say either Zoom, Padlet or Wonder. A few hours before the session starts this will become a live link. Just click on the link to go directly to the session.

  • What timezone are the sessions in?

    All sessions are listed in British Summer Time (BST) which is GMT/UTC+1. On the programme page you can convert times directly. Enter the date and time, type London into the ‘From Timezone’ box and then select your timezone from the list under ‘To Timezone’ and click Submit.

  • Is there an easy way to find sessions I'm interested in?

    Use the search bar at the top of the programme to find themes or topics of interest. The conference themes are Ageing, COVID-19, Creative methodologies, Disability, Education, Gender and Sexuality, Inequalities, Maternity and Childbirth, Mental health, Narrative, Race, Shame and Stigma, and Visual culture. All of the sessions are tagged with one or more of the themes.

  • Creating a welcoming environment for everyone

  • How can I help create a welcoming environment?

    When you signed up for the congress you, like all participants, were asked to agree to this statement:

    NNMHR and Durham University are committed to diversity, accessibility and equality. Underpinning that commitment is a firm belief in the value of freely exploring competing ideas and concepts – with a fundamental respect for the rights, dignity and value of all persons.

    We ask you to join us in ensuring that this congress creates a dynamic, friendly, intellectually enriching and harassment-free environment for everyone, regardless of gender identity, sexual orientation, disability, physical appearance, ethnicity, faith or other group identity. All communication should be appropriate for an interdisciplinary academic audience including people of many different backgrounds.

    Above all, please be kind to others.


  • What can I do if I experience or witness harassment or inappropriate behaviour?

    If you do experience or observe harassment or inappropriate behaviour, please contact the organisers as soon as possible. If you are in a session you can send a private chat message to the producer (who will be introduced at the start). You can contact the organisers via the Congress helpdesk, by emailing nnmhr.congress21@durham.ac.uk or by phoning 07979 702191. We will respond immediately to determine the appropriate course of action and may consult with and engage other personnel as appropriate.

  • What are the organisers doing to create a safe environment?

    All of the session links are in a password protected section of this website to ensure that we know who is attending. Individual Zoom calls are also password protected. We have also asked participants not to share this password with people who are not registered.

    Every session will have at least one producer who is trained to intervene, remove or silence participants or if necessary shut down the call in the case of inappropriate behaviour.

    We are providing a Zoom helpdesk which will be available all day every day during the Congress, to make it more straightforward for people to get support if they need it. Our equality and diversity lead is Mary Robson who can be contacted via the helpdesk. In an emergency a member of the team can be contacted on 07979 702191.

  • Live Sessions (Panels and Keynotes)

  • How do I access the live sessions?

    All of the live sessions (except for the Networking and Video Posters sessions) are on Zoom. To join a session, find it (or one of the papers in it) on the programme and then click on ‘Zoom’ next to the presenters name. If you have any problems with the direct link you can go to https://zoom.us/ choose ‘Join a Meeting’ and manually enter the meeting details which you’ll find under the session title.

  • How do I set up Zoom for the best experience?

    Whether you are a Zoom newbie or a seasoned expert it is always worth checking your set up to make sure you have the best possible experience.

    • Check you have the latest update of the Zoom app
    • Join from the Zoom app via a desktop or laptop if possible
    • Check your set up before the session by joining a test call at https://zoom.us/test

    If you need more help with your set up please look over these guidelines 

  • Can I catch up on the live sessions later?

    I’m afraid not. None of the live sessions will be recorded.

  • I find long periods on Zoom really tiring. What can I do to make it more manageable?

    As these researchers found Zoom fatigue is real! We’ve scheduled the congress with breaks of at least 30 minutes between sessions, but we know it can still be challenging. Here is some advice for making a long day on Zoom more manageable.

    • Looking at ourselves all the time is unsettling so turn off self-view (click on the three dots … in the corner of your image and choose ‘Hide self view’) or turn off your camera
    • Get away from your screen during the breaks, ideally going out for some fresh air or a walk
    • Don’t feel you have to always be looking at the screen. Allow yourself to look out of the window, doodle or just stare into space so you can really focus on what is being said


  • How accessible will the sessions be?

    If you are in the latest version of Zoom you will be able to turn on automatic ‘Closed Captions’ (subtitles) by clicking on the ‘Live Transcript’ button on the Zoom toolbar. They are by no means perfect, but might be better than nothing.

    We have asked all presenters to follow best practice with respect to PowerPoint presentations including using large sans serif fonts, strong contrast colours, and alt text for images.

    During Q&A sessions you can either type questions or ask them verbally.

    If there are any other things we could do to help make the congress more accessible for you then please do let us know.

  • Video Posters Session

  • Where can I find the video posters?

    The video posters are being hosted on a Padlet board. You can access it by clicking on the link from the Congress welcome page or by clicking on the ‘Padlet’ link in any of the poster abstracts in the programme. (NB. these links won’t go live until the day of the congress).

  • How do I watch the videos?

    Click on the video image. Depending on the file type, it may open in a new window or you may then be able to play it directly. To make the video larger click the square icon in the bottom right corner of the video to make it full screen. Press ESC to leave the full screen video and come back to the Padlet.

  • Can I ask questions or leave comments?

    Yes. Under each video you’ll see white space where it says ‘Add comment’. Click here and type your question or comments. When you are finished click the arrow to submit. All comments are anonymous so if you want to leave your name, just add it to your comment.

  • Can I chat with the video poster's creator?

    Yes. During the scheduled ‘Poster Sesssion’ (Wednesday 9.30am-11.00am) you should be able to find them in the Wonder.me networking space. Alternatively you can use the comments section to arrange to meet them in the networking space at another point in the congress.

  • Wonder Networking Space

  • How does the networking space work?

    We know that one of the best parts of a conference is catching up with old friends and meeting new people. To try and recreate some of that experience we are using an online networking website called Wonder. In the space you can move around and find people to chat with. We will give an overview of how to use it when we open the space at 9.30am on Wednesday but it is very inuitive. We have also produced this helpful guide. If you want to know more beforehand go to this Wonder.me FAQs page.

  • When is the networking space open?

    The congress will open with a networking session on Wednesday 21 April, 9.30-11.00am when we are encouraging all delegates to come along, find out how it works and make connections. The space will then be available 24h a day for the rest of the congress so you can pop back any time and see who’s around.

  • Can I arrange to meet people to catch up or talk about a specific topic?

    Absolutely! You can agree a time to meet, then just head on over. If you want to talk about a specific topic why not post a time on the congress noticeboard?

    You can create a circle of up to 15 people. If you want to have a private chat you can lock the circle.

    You might notice that some of the areas on the Wonder board have titles, topics or questions. If you’d like to set one up at a particular time just get in touch with the organisers via the helpdesk.

  • How can I find people who want to talk about the same topic as me?

    Why not post something on the congress noticeboard? Or your could ask to announce it at the end of a panel on a similar topic?

  • Information for Presenters, Chairs and Other Participants

    If you haven’t found an answer to your question please use this form to get in touch