Communication, Culture and Affect in the Diagnostic Process
Ms Nishi RaviZoom
This paper examines two main themes. Firstly on the macro-level, it investigates the primary conduit in any relationship: communication. Focussing on doctor-patient communication, my paper hopes to shed light on the gaps within the diagnostic process, primarily, patient affect. Compromising patient care in the quest for fulfilling a quota is not uncommon, and this paper challenges and questions the systems that influence healthcare: capitalism, patriarchy, power dynamics, and social equity.
The second theme is closely tied-in with the first, and is micro-level and more individualised. It studies the role of culture and its impact on healthcare for patients of colour and multi-ethnic populations. The main goal is to reach a conclusive diagnosis, even if that is sometimes at the cost of ignoring symptoms. This paper also explores ways to better equip and enable patients and doctors as they navigate medical systems, and hopefully create a more holistic, empowering, and inclusive space.
Using a qualitative approach to study the multitudes within this layered topic, my paper is a bricolage of autoethnography, narrative methods of inquiry, and heuristic inquiry. It aims not only to utilise, but also highlight the importance of the ‘self’ and psyche within the larger, impersonal medical system.